Terms and Conditions

Conditions Of Use

TAJNASHOES.com  provides services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. TAJNA SHOES reserves the right to change this site and these terms and conditions at any time.


Access to this website, site, or other information on the site and other data, etc. Or any indirect or indirect damages arising out of or in violation of the contract, tort, or any other reason, TAJNA SHOES is not responsible. TAJNA SHOES does not accept any responsibility for interruption, error, neglect, interruption of the transaction.

TAJNA SHOES  reserves the right to change, reschedule and suspend publication without prior notice, without prejudice to any information provided on the site, as well as any conditions of use of the services, products, sites available on the site, and site extension. The changes take effect on the site at the time of publication. These changes are deemed to be accepted by the use of the site or the introduction to the site. These terms apply to other linked web pages.

This website may contain links or references to other internet sites that are not under the control of TAJNA SHOES. TAJNA SHOES is not responsible for the content of these sites or any other links they contain.

The whole or part of the TAJNA SHOES  internet site can not be used without permission on another internet site or other channels. On the contrary, movements require legal and criminal responsibility. TAJNA SHOES  reserves all other rights not expressly stated herein.

TAJNA SHOES  reserves the right to update the content of this legal warning page at any time and advises its users to visit the legal warning page on every visit to the site.

In the case where a Member or a User of TAJNA SHOES.com  wishes to initiate a legal transaction or a purchasing process in relation to the campaigns and/or advertisements displayed on the website, they accept and express that they are obliged to fulfill all legal obligations and complete all legal procedures required, including those stated on the web site, and that TAJNA SHOE shall not be responsible to be aware of or to undertake the obligations and procedures in question.

We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified through our efforts to avoid fraud and/or account abuse. Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

International Order Policy

All shoes are hand-made to order in Turkey and shipped worldwide from TURKEY or the UK. TAJNA does not provide or cover destination country tax and duty charges if occurred. We suggest our customers check any restrictions, duties, taxes, and any other fees which are collected by their country before placing an order. TAJNA  will NOT be responsible for any Custom tax/duties cost and fees.
To ensure the proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if the delivery cannot be made due to incorrect shipping information.

If any of the following occurs: 
1. The customer refuses to accept the package
2. No attempt is made in the country of destination to deliver the package
3. No transit or delivery update

TAJNA   reserves the right to abandon the package(s) and will not be responsible for any refund or compensation. TAJNA does not accept any customer's own shipping method for any order. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier. If a package is returned to us by the shipping carrier, we will follow our return policy accordingly

It is the customer’s responsibility to ensure that the correct and proper shipping address is provided on the order invoice; we are not responsible for any lost packages that are caused by an incorrect shipping address provided on the invoice. Please review the details of your order and inform us of any mistakes immediately to avoid any complications or delays with your order.

Sales & After Sales Conditions

The preparation time of orders is specified as 7 to 15 working days and may vary a few days depending on the atelier's workload.  If the product cannot be delivered to the cargo company within the specified period after the purchase, the customer can be refunded if requested. TAJNA does not make any commitment other than a refund.

TAJNA  does not accept any liability due to damaging or breaking of the heels, deterioration due to use, falling, or any related situations customers may encounter during the use of the products or any allergic symptoms that may occur because of the shoe materials. Wearers/users assume all risks and full responsibility for any injury sustained from the utilization of products. The company also cannot be held responsible for situations such as problems with the fitting, mold, and/or foot irritation caused by unfitting sizes or molds. All products are handmade to order therefore production marks and/or glue prints may be found throughout the product. Heel heights may vary a few centimeters according to your feet' size. Photos for the listed items are generally of small sizes, so bigger sizes may look wider than small sizes. Heel heights and platform heights are evaluated together as "higher the heel height, higher the platform or lower the heel height, lower the platform". Color tones may vary according to the user's screen lights and daylights. Since shoes are made to order and not ready stock items, the material used each time can slightly be different without changing the base colour. When ordering, the customer accepts all these prospects and risks by completing the order. 


Billing Terms & Conditions

We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order may be delayed from processing. At times we may also be required to speak to the cardholder, please ensure that the correct telephone/ contact number is provided on the purchase. We reserve the right to cancel any order that is unable to be verified or processed.

The customer accepts and undertakes to accept the provisions of the contract of employment together with placing an order and to make payment according to the payment method specified in the contract.

The customer declares that she/he has read and understood the information on the ordering/payment/use procedure of TAJNASHOES.com which contains product order and payment terms, product usage instructions, precautions against possible situations, and warnings.

In the event that the contractual item can not be supplied for an exceptional reason and/or if the customer is informed and consented in a clear manner in case of encountering a stock problem, another item may be shipped to the customer at the same price or in the direction of the customer's desire another equivalent priced product may be posted, the product may be expected to enter the stocks or the rest of the obstacle may be left in the stock and/or the order may be canceled and refund item.



Our liability (and that of our officers, directors, employees, shareholders, or agents) of any kind (including our own negligence) with respect to our website or service

for anyone event or series of related events is only limited to the total fees which you have paid to us in the 6 months before the event(s) complained of.

In no event (including our own negligence) will we be liable for any:

(1) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);

(2) loss of goodwill or reputation;

(3) special, indirect or consequential losses; or

(4) damage to or loss of data

You agree, on behalf of yourself and your business entity or organization, jointly and severally to indemnify us fully, defend and hold us, and our officers, directors, employees, and agents, harmless from and against all claims,

liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Governing Law and Jurisdiction

Terms and conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you,

We do not warrant that materials, services, or information for sale on the Website are appropriate or available for use outside the United Kingdom.

It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside United Kingdom,

you do so at your own risk and you are responsible for compliance with local laws.

Tajna Limited (13210429)

151 West Green Road
London N15 5EA
United Kingdom